This Privacy Policy explains how Seeds to Self (referred to as “we”, “us”, or “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We respect your privacy and are committed to handling your personal information with care, transparency, and integrity.

1. What Personal Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and postal address

Emergency contact details

Booking and payment details (processed securely via third-party providers)

Dietary requirements, allergies, and food sensitivities

Health or wellbeing information relevant to retreat participation

Information you provide in intake forms, surveys, or email communication

Website usage data (such as cookies or analytics information)

Some of this information is considered sensitive information under Australian law (for example, health information). We only collect sensitive information with your consent and only where it is reasonably necessary to provide our services.

2. How We Collect Personal Information

We collect personal information directly from you when you:

 Make a booking or payment

 Complete an online form or intake questionnaire

 Subscribe to our mailing list

 Contact us via email, phone, or our website

 Participate in a retreat or program

 Communicate with us before, during, or after a retreat

We may also collect limited technical information automatically through cookies or analytics when you visit our website. This information does not personally identify you.

3. Why We Collect Personal Information

We collect personal information to:

 Process bookings and payments

 Deliver retreat and wellbeing services

 Ensure your safety and wellbeing during retreats

 Manage dietary and accommodation needs

 Communicate important retreat information

 Respond to enquiries

 Improve our services

 Meet legal, regulatory, or insurance requirements

We will not use your personal or health information for marketing purposes without your consent.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

 Using secure, password-protected systems

 Limiting access to personal information to authorised persons only

 Using reputable third-party platforms for bookings and payments

 Securely deleting information when it is no longer required

5. Sharing of Personal Information

We may share limited personal information with trusted third parties where necessary to provide our services, such as:

 Accommodation venues (for rooming and catering purposes only)

 Catering providers (for dietary requirements only)

 Payment processors (e.g. Stripe or similar)

 Booking and email platforms (e.g. Ivorey or similar)

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure of Information

Some of the platforms we use (such as email, booking, cloud storage, or payment providers) may store data outside Australia. When this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy laws.

7. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Requests can be made in writing using the contact details below.

8. Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates, retreat information, or relevant offerings. You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us in writing. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

11. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Seeds to Self

Email: [email protected]

Location: Eudlo, Queensland, Australia